Privacy Policy

A legal disclaimer

1. Introduction

Central Beach Leisure Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, communicate with us, or book accommodation through any of our channels including Booking.com, Airbnb, or directly with our team.

2. What Information We Collect

We may collect and process the following types of personal data:

2.1. Information you provide to us:

Full name
Email address
Telephone number
Home address
Payment details (via secure third-party payment processors)
Booking and stay details
Special requirements or requests (e.g. accessibility needs)
Identification documentation (when legally required)

2.2. Information we collect automatically:

IP address
Browser type and version
Time zone setting
Device type and operating system
Pages you visit on our website and how you interact with them
Booking referral source (e.g. via Booking.com)

2.3. Information from third parties:

Booking platforms (e.g. Booking.com, Airbnb)
Payment processors
Marketing and analytics services

3. How We Use Your Information

We use your personal data for the following purposes:

To process and manage your booking
To contact you regarding your stay
To respond to your enquiries and requests
To personalise your guest experience
To comply with legal or regulatory obligations
To improve our website and services
To send you relevant marketing communications (only with your consent)

4. Legal Basis for Processing

We process your data under the following legal grounds:

Contractual necessity: To fulfil your accommodation booking
Legal obligation: To comply with applicable laws (e.g. fire safety, tax, right-to-rent)
Legitimate interest: To manage and improve our services
Consent: Where you have opted into marketing communications

5. Sharing Your Information

We may share your information with:

Booking platforms such as Booking.com or Airbnb
Payment service providers (e.g. Stripe, PayPal)
Maintenance and housekeeping partners, only when required
IT and website support providers under data processing agreements
HMRC, legal bodies, or other regulatory agencies when required

We do not sell or rent your data to third parties.

6. Data Storage and Security

Your data is securely stored in password-protected systems with encryption protocols where appropriate. We take reasonable steps to:

Prevent unauthorised access, alteration, or disclosure
Ensure data is processed in accordance with this policy
Limit access to only those who need it for business purposes

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above:
Booking and guest data: retained for 6 years for tax and legal obligations
Marketing preferences: retained until you opt out
Enquiry correspondence: typically retained for 6 months

8. Your Rights Under UK GDPR

You have the following rights:

Access – You can request a copy of the personal data we hold about you
Rectification – You can request correction of inaccurate data
Erasure – You can request deletion of your data in certain circumstances
Restriction – You can request we limit how we process your data
Objection – You can object to our processing, particularly in marketing
Data portability – You can request your data in a machine-readable format

To exercise your rights, contact: info@centralbeachleisure.com

9. Cookies

Our website uses cookies to improve user experience and track website performance. For detailed information, see our Cookie Policy (linked on our website footer).

10. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the content or privacy practices of these websites.

11. International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequate country determinations.

12. Children’s Data

We do not knowingly collect or process data for individuals under 16 years of age without parental consent.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on our website with a revised “Effective Date.”

14. Contact and Complaints

If you have questions or concerns about this policy, or if you wish to make a complaint, please contact:

Data Controller: John Westhead

Central Beach Leisure Ltd

Email: info@centralbeachleisure.com

If you are not satisfied with our response, you may contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk

By using our services or submitting your information to us, you consent to the terms of thisPrivacy Policy.